April 22, 2020
To our families and friends,
Social distancing to help control the COVID-19 outbreak has affected all of us in many ways. While it’s the best thing we can do for our loved ones, we understand this is particularly hard for families of the people we serve. Healthcare around the country is taking on a new shape. It won’t be like this forever, but it will be forever changed. In light of that, the one constant there is a need is to promote communication of our loved ones with their friends and families.
It is vitally important for family and friends to continue contact with our residents. They need to feel the love and support of their friends and relatives. We encourage you to reach out to our residents, and we will be happy to help coordinate your communication with them in any way we can. The telephone is still a viable option. Additionally, Southern Hills has set up their Facebook so you can leave a message for our residents at http://vhcsouthern.wpengine.com/resident-messages/
To schedule a Skype video or group phone call, please call the facility at (440) 816-7500 and ask for the activity department, social work or email firstname.lastname@example.org for scheduling.
Facility has increased daily monitoring to multiple daily temperatures and respiratory symptom checks for all staff members, our loved ones and essential visitors. We are still monitoring the latest information from local and state of Ohio Departments of Health, the CDC and the Centers for Medicare and Medicaid Services (CMS). We are working on additional methods to communicate and keep everyone informed of any potential cases of COVID-19, while being respectful of all private health information. If you have questions regarding your loved one’s that has not been addressed please reach out so we can discuss or a care conference can be set.
Again, I want to thank each of you for your cooperation and understanding during this trying time. Please reach out to the facility at (440) 816-7500 with further specific questions. Please stay in touch and stay safe. We will get through this together.
Southern Hills Skilled Nursing & Rehab Center