April 7, 2020
Dear Families, Friends and Staff Members,
We hope this message finds everyone doing well, staying safe, and remaining in good health and spirits. Everyone’s cooperation and embrace during this crisis has been exceptional.
We are asking for families to refrain from bringing in items to their loved ones. It is difficult, but another way that we are attempting to mitigate risk as we continue to learn more about the spread of this very serious virus. We are asking at this time, that this request also include mailed in items. The only items we are able to accept currently, are ESSENTIAL items. This would include items such as medications or incontinence supplies. Please understand, as soon as we are able to safely decrease restrictions, we happily do so!
I feel it is important to continue communications between our loved ones, family members, the community and medical professionals. If you wish to be on our email distribution list, please reach out to Southern Hills at (440) 816-7500.
I will again direct you to our facility Facebook page. Southern Hills’ Facebook page is located at https://www.facebook.com/southernhillstnursing/or by searching for Southern Hills Nursing on Facebook. At the facility’s page you can leave messages directly for our loved ones. If you wish to leave a message, go to the following link and your message will be delivered.
To schedule a Skype video or group phone call, please call the facility at (440) 816-7500 and ask for the activity department, social work or email email@example.com for scheduling.
For safety, the facility continues to monitoring daily temperatures and respiratory symptoms of all staff members, our loved ones and essential visitors. We continue to monitor the latest information from local and state of Ohio Departments of Health, the CDC and the Centers for Medicare and Medicaid Services (CMS). We remain in close contact with our medical doctors and have protocols in place for dealing with residents if they were to exhibit symptoms of the virus.
I want to thank each of you for your cooperation and understanding during this trying time. Please reach out to the facility at (440) 816-7500 with further specific questions. Please stay in touch and stay safe. We will get through this together.