March 23, 2020
Dear Families, Friends and Staff Members,
I want to update each of you on measures we are taking to help improve communication with our loved ones. Southern Hills and Vrable Healthcare have purchased tablets to set up skype accounts dedicated to allowing family, friends and residents the ability to more freely communicate during this unsettling time. We have also set up conference call lines for scheduled group calls. While quarantines increase, it’s unlikely all family and friends can even congregate in one area to call a loved one. With scheduled conference line times, family and friends from across the world can dial in for a group call with their loved ones.
If you are interested in scheduling a skype video call or group phone call, please call the facility at (440) 816-7500 and ask for the activity department or email the facility at firstname.lastname@example.org for scheduling. We will start scheduling these calls effective Monday, March 23, 2020.
I again want to thank everyone for their patience while we deal with this national emergency. Our staff has been nothing short of amazing in this crisis. While more and more business shuts down, our staff continues to make the trek to work each and every day to care for those we love. I especially want to thank our staff members. Long Term Care workers are a special group. I have seen this firsthand as we deal with this difficult situation. Our staff is leaving their own families at home to care for our residents and your loved ones. Our staff continues to come to work while dealing with the uncertainty of day care, school closings and general uncertainty regarding this issue.
I feel it is important that we establish a method for increased communications between our residents, family members, community and medical professionals. To achieve this goal I want to establish lines of communication with all resident family members and friends.
Please continue to check our facility Facebook page for general updates.
On behalf of myself, Southern Hills and Vrable Health Care, I want to thank each of you for everything you are doing to ensure our residents are taken care of with as little interruption as possible. Please reach out to the facility at (440) 816-7500 with further specific questions.
Southern Hills Skilled Nursing & Rehab